Shipping and Returns

Accuracy and Availability of Products.

Products listed on our website may not be available at the time you make your order. Your order is subject to availability of products.

We reserve the right to limit the quantities of any products or services that we offer. Further, we reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. 

While we have made every effort to display the colors and images of our products accurately, we make no guarantee or warranties as to the physical appearance of any product or packaging. Descriptions of products and product pricing are subject to change at any time without notice.

Acceptance of Orders.

The descriptions of products on our website are invitations for you to make an offer to purchase. Once you place an order, we will e-mail you a confirmation number to the e-mail address that you provided for the purpose of us sending notices to you. The confirmation number does not constitute an acceptance of your order. Your order will only be accepted once the goods are ready to be shipped and payment has been processed. We reserve the right to accept or reject the order once you have completed and placed your order. We also reserve the right to cancel an order for any reason, even if payment has already been made. If payment has already been made, we will refund the payment to the credit card you provided for payment.

Disclaimers of Warranties.

Content on this website is provided for general information purposes only and has not been evaluated by the Food and Drug Administration. We do not provide technical, medical or health advice or any other type of advice. 

We do not represent or warrant that product descriptions and other information on this website are accurate, complete, reliable, current, or error-free.

This product is not intended to diagnose, treat, cure, or prevent any disease, you should consult a medical professional if you have questions or concerns related to use of any health-related products. Any recommendations are based on personal and anecdotal experiences and should not be relied on for any purpose. Your use of, or inability to use, the service, product, and anything offered under our brand is at your sole risk.

To the fullest extent permitted by applicable laws, we disclaim all warranties and conditions of any kind, whether legal, express, or implied (including warranties and conditions of merchantable quality, merchantability, quality or fitness for a particular purpose, durability, and non-infringement), whether arising from statute, course of dealing, usage of trade or otherwise.

Return Policy: 

All sales are final. We do not accept returns and we do not issue refunds on orders once payment has been processed. 

Notwithstanding the foregoing, customer service is our priority, and we will happily work with you to address any concerns. At our sole discretion, we may decide that we will provide a replacement product should the circumstances warrant. 

Shipping Policy: 

Items offered on our website are only available for delivery to addresses in Canada. Shipments outside of Canada are currently not available.

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Please ensure the correct shipping address is provided when finalizing your order. In the event your package is returned to us, you (the customer) is responsible for the additional shipping charges.

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 – 3 business days of the date of your order. Business day means Monday to Friday, excluding holidays. We do not ship on Saturdays and Sundays. 

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments. 

Limitation of Liability: 

In no event will we be liable to you for an amount greater than the order total, exclusive of taxes and shipping, or for any indirect, incidental, special, exemplary, punitive or consequential damages of any nature (including loss of use, loss of data, loss of profit and loss of savings) to you whether arising in connection with the use of this Website or the products irrespective of whether your claim arises in contract, tort (including negligence and product liability), strict liability, restitution, breach of statute or any other theory of law and even if we had been advised or had reasons to know of the possibility of such damages.

We will not replace any product that was lost in the mail or ceased in the mail for any reason, or that was damaged or lost by reason of your actions or failure to act, or by reasons beyond our control or not reasonably foreseeable. 

Sales Tax:

Sales tax is charged according to the province, territory or state to which the item is shipped. 

Amendment to the Terms.

We reserve the right to amend these Terms at any time without notice to you. The Terms that govern your order will be the Terms posted to our website on the day and time that you place your order. Each time you place an order you should review and print the Terms.

Applicable Law.

 The Terms are governed by the laws of the province of Alberta without reference to conflict of laws principles, unless the applicable laws of your province or state of residence require that the laws of such province or state govern, in which case, the laws of such province or state are to govern. The exclusive jurisdiction for any claim, action, or dispute with us will be in the courts of the province of Alberta unless required otherwise by applicable laws of your province or state of residence.

If any provision or part of a provision of the Terms is determined to be unenforceable by reason of applicable laws, it shall be severed from the rest of the Terms, which will continue to apply.

Questions

If you have any questions about the delivery and shipment or your order, please contact us at orders@mindfulmeds.io.

Contact us for your queries